Question 1

What are the reasons to choose our dolls?

Accepted Answer

Why our dolls worth purchasing? First of all, it's a truly unique and one-of-a-kind gift for anyone. Each doll is fully handcrafted, born from our own creative concepts, ensuring that no two dolls are ever identical. 
Secondly, it is a wonderful decoration for your living space that will be adding warmth, comfort and daily delight long after your purchase. 
Thirdly, our dolls are suitable for absolutely any occasion – be it a birthday, Christmas, Halloween, Thanksgiving, or any special event you choose to celebrate — only your choice is important!
Have we piqued your interest? If so, pay a visit to our website to check for availability. And in case your desired doll isn't currently in stock, don't hesitate to place a custom order according to your preferences!

Question 2

How to purchase and order one of our dolls?

Accepted Answer

To purchase one of our dolls, simply visit our Instagram page. Initiate the process by sending us a direct message with a photo of your desired doll. We will promptly check its availability and gather all necessary details. If everything aligns perfectly, we will provide you with payment information. Upon receiving your 100% payment, we will dispatch your chosen doll within 1-2 business days.
If you would like to place an order for a custom-made doll, in cases where it's not readily available in our inventory, we kindly request a 50% advance payment. The doll will be crafted to your specifications and sent to you once we receive the full 100% payment.

Question 3

Delivery

Accepted Answer

Our standard delivery method typically involves shipping by post, with a delivery window of 2-14 business days. The cost of delivery is already included in the price of the doll. Upon receiving your 100% payment, we will dispatch your chosen doll within 1-2 business days.

Question 4

Returning

Accepted Answer

In case you receive our doll and find yourself dissatisfied, we offer a straightforward return process. If you want to return an in-stock doll, we will refund you the full purchase price, but kindly note that return shipping costs will be your responsibility. For custom-made dolls, we offer a 50% refund of the doll's cost, with return shipping expenses also done by you. We sincerely hope that you'll adore your doll, as we pour a great deal of effort and affection into every creation we make! Your satisfaction is paramount to us!

Question 5

Packaging

Accepted Answer

When it comes to packaging, we take the utmost care to ensure the safety of our dolls during transit. Our packaging is not only secure but also aesthetically pleasing, featuring our logo. Inside, you'll discover small gifts from us. We always try to pay attention to every detail to ensure our customers are fully satisfied!

Question 6

What can I do with my doll?

Accepted Answer

Time to meet your new doll. The baby can stand, sit, and turn her head to the sides. You can easily give her the desired pose. The doll's hair is natural that allows you to comb, style, and even wash it! However, be careful, cover the doll's head when washing to ensure her face remains untouched.
Additionally, you have the creative freedom to change her clothes according to your preferences, giving her a variety of looks to suit any occasion.

Question 7

For whom are these dolls intended?

Accepted Answer

Our doll is a perfect gift suitable for any occasion! However, a word of caution: while the doll is entirely safe, it does include small components, which is why we advise against gifting it to your little children. It's important to note that this is not a toy. This doll has been lovingly crafted to adorn your home's interior, promising elegance and charm long after your purchase.

MS BUSINKA

Frequently Asked Questions

Frequently asked questions